How a Retail Dealership Recovered ₹5 Lakhs in Lost Sales—Without Changing the Team
At first glance, things looked fine.
There were leads. There was foot traffic. The sales team was active.
But conversions had hit a ceiling.
The leadership team at Cartwin Retail Group couldn’t figure it out.
Until they realized—leads weren’t being followed up.
They were simply being forgotten.
The Silent Killer: Broken Follow-Ups
Cartwin didn’t have a performance issue.
They had a visibility issue.
Leads were dropping through the cracks—not because of neglect, but because of chaos.
Here’s what they uncovered:
📉 Reps used disconnected tools to manage leads
Some used notebooks. Others relied on WhatsApp messages or Excel files.
There was no central system.
And during peak hours, even high-intent buyers were forgotten.
📂 There was no alert system for missed follow-ups
Managers only discovered issues when deals didn’t close.
There was no way to flag a quiet lead, missed callback, or delay in outreach.
By then, the customer had already moved on.
🕳️ Reps had no visibility into lead status or history
Without a live CRM view, reps couldn’t see what had happened—or what needed to.
They relied on memory and best guesses.
And lost deals became the norm.
Enter DealerPlus: Automation With Accountability
The Cartwin team rolled out DealerPlus across 12 retail outlets.
And within days, their follow-up flow transformed.
✅ Unified Lead Capture
All inquiries—walk-ins, website forms, WhatsApp messages—were auto-synced into DealerPlus.
No lead was missed.
And reps could access their full queue from one place.
✅ Follow-Up Reminders and Smart Scoring
Each lead was tracked through its lifecycle.
DealerPlus flagged inactive leads, suggested next steps, and prioritized outreach.
Follow-up became consistent and structured.
✅ Manager Dashboards With Live Visibility
Leads at risk. Reps falling behind. Pipelines stalling.
All visible, in real time.
No more waiting for the end of the month to fix what went wrong in week one.
The Results
✔️ ₹5,00,000 in recovered revenue in just 3 weeks
✔️ Lead-to-conversion rate improved by 28%
✔️ Manager coaching became real-time, not retroactive
“We didn’t need new salespeople. We needed a system that helped the ones we had.”
— Sneha J., Regional Head, Cartwin Retail Group
Don’t Let Follow-Ups Be Your Blind Spot
Your leads are coming in.
But without a system to follow through, your revenue is quietly walking out.
👉 Book your DealerPlus demo today and fix your follow-up flow—before it costs you more.
