In a perfect world, once a depot dispatches an order, the system just takes care of the rest. But in reality? Order status updates live across WhatsApp screenshots. Delivery updates come from phone calls. And the dealer? Still waiting with no clue when the truck will arrive. For multi-brand distributors managing hundreds of orders a…
Managing a franchise network is never as simple as plugging in new outlets. Behind the scenes, there’s a mountain of coordination: order approvals, pricing updates, dispatch planning, franchise performance tracking—and everything in between. Most franchisors patch this together with spreadsheets, emails, and WhatsApp groups. It works at first… until it doesn’t. Here’s how one fast-growing…
Not every business is broken. Some are just growing faster than their systems can handle. That was the case for FreshDrop Foods. They had the right team, the right products, and strong demand. But they were losing customers—not because of what they offered, …but because deliveries kept slipping. The Problem Wasn’t People. It Was Process….
The sales numbers didn’t add up. A retail dealership chain had more than 70 inquiries in a single month. Between walk-ins, website forms, and WhatsApp orders—they were generating demand. But when the month closed, only 9 leads had converted. Where were the rest? When they dug into it, the problem wasn’t performance—it was process. The…
